Refund Policy
Last Updated: October 7, 2026
Evergreen & Co. provides professional marketing, event planning, event coordination, and related services. Because our services involve reserving time, planning resources, and work performed specifically for each client, payments are generally non-refundable once services have begun or time has been reserved.
The terms below apply unless otherwise stated in a signed proposal, contract, or service agreement between Evergreen & Co. and the client. If the terms of a signed agreement differ from this Refund Policy, the signed agreement will control.
DEPOSITS AND RETAINERS
Deposits and retainers may be required to reserve services, project dates, event dates, or availability.
Unless otherwise stated in the applicable service agreement, deposits and retainers are non-refundable once paid because Evergreen & Co. reserves time and availability based on the client's commitment.
PAYMENTS FOR SERVICES
Payments for services already performed are non-refundable.
If a client cancels a project or service after work has begun, the client remains responsible for payment for work completed, time reserved, and any other amounts due under the applicable service agreement.
MARKETING SERVICES
Payments for completed marketing services, consulting, strategy, content creation, website work, search engine optimization, branding, and other completed deliverables are non-refundable.
For ongoing or recurring marketing services, cancellation and payment obligations are governed by the client's service agreement. Cancellation does not entitle the client to a refund for services already provided or work already completed during the applicable billing period.
EVENT SERVICES
Event planning and coordination services require Evergreen & Co. to reserve availability and may involve substantial preparation before the event date.
Deposits, retainers, and payments associated with reserved event dates are non-refundable unless otherwise stated in the client's event service agreement.
If an event is canceled, postponed, or rescheduled, any refund, credit, transfer of payments, or additional fees will be determined according to the terms of the applicable service agreement.
THIRD-PARTY COSTS
Evergreen & Co. may incur or facilitate expenses involving third-party vendors, software, advertising platforms, venues, contractors, printing companies, or other service providers.
Amounts paid to third parties are subject to the policies and terms of those providers and are generally non-refundable by Evergreen & Co.
Clients remain responsible for approved third-party expenses incurred on their behalf.
CANCELLATIONS BY EVERGREEN & CO.
If Evergreen & Co. is unable to provide contracted services and the services cannot reasonably be rescheduled or otherwise completed, any refund or credit for services not provided will be determined in accordance with the applicable service agreement.
Refunds will not include amounts attributable to services already performed or non-refundable third-party expenses.
REQUESTS AND BILLING QUESTIONS
If you believe you were charged incorrectly or have a question regarding a payment, please contact Evergreen & Co. as soon as possible.
Email: theoffice@theever.green
Phone: 404-861-5590
We will review the circumstances of the request along with the applicable proposal, invoice, and service agreement.
CHANGES TO THIS POLICY
Evergreen & Co. may update this Refund Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.
Changes to this website policy do not modify the terms of an existing signed agreement unless agreed to by the parties in writing.